Terms and Conditions of Use

01/07/2026

TERMS AND CONDITIONS

Legal Entity: ServiceOrca, LLC
Business Address: 651 N Broad St, Middletown, Delaware, USA
Contact: [email protected] | +44 74 1151 9320
Last Updated: 1 July 2026

IMPORTANT NOTICE

ServiceOrca is a service discovery and digital presence platform that enables service providers to create, manage, and maintain structured business pages, service pages, branch/location profiles, gallery images, and public business contact information.

ServiceOrca is free for every service provider within the included free limits. Every Service Provider may create a business presence with up to 4 service pages, 1 branch/location profile, and 20 gallery images at no cost. These included limits are designed to be useful for many small businesses, freelancers, and independent professionals.

Service Providers who need more capacity may purchase optional permanent account-limit increases, such as additional service pages, additional branch/location profiles, or additional gallery image capacity. ServiceOrca may also offer optional Sponsored Results or Sponsored Placement features that allow Service Providers to display their ServiceOrca pages in clearly labeled sponsored, featured, promoted, or advertising areas of the Platform.

Sponsored Results and Sponsored Placement features are paid display placements inside ServiceOrca only. They do not guarantee leads, customers, sales, bookings, calls, messages, clicks, views, reviews, engagement, search-engine ranking, AI chatbot ranking, organic ranking improvement, or any specific business result.

ServiceOrca is not a marketplace, booking service, broker, agent, payment facilitator, escrow provider, money transmitter, or intermediary for services provided by Service Providers. ServiceOrca does not process payments between Users and Service Providers, does not charge commissions on Third-Party Services, and does not sell leads. Any engagement, communication, agreement, transaction, payment, or dispute between a User and a Service Provider takes place entirely outside ServiceOrca.

By accessing or using the Platform in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must stop using the Platform immediately.

1. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

"ServiceOrca," "Platform," "we," "us," or "our" — refers to ServiceOrca, LLC, a limited liability company operating the online service discovery and digital presence platform accessible at serviceorca.com.
"Service Provider" — refers to any business, sole trader, freelancer, professional, organization, or other provider that registers an Account on the Platform to create and manage business pages, service pages, branch/location profiles, gallery images, or related business information.
"User" or "Consumer" — refers to any individual or organization that accesses the Platform to discover, browse, view, compare, or contact Service Providers, whether registered or not.
"Account" — refers to a registered profile created by a Service Provider or User on the Platform.
"Business Page" — refers to a Service Provider’s main public profile page on the Platform, which may display business information, descriptions, contact details, locations, images, and related Content submitted by the Service Provider.
"Service Page" — refers to a page or section created by a Service Provider to describe a specific service offered by that Service Provider.
"Branch" or "Branch/Location Profile" — refers to a location profile created by a Service Provider to display business location, service area, contact details, or branch-specific information.
"Included Free Limits" — refers to the free account capacity available to every Service Provider, including up to 4 Service Pages, 1 Branch/Location Profile, and 20 gallery images, unless otherwise updated on the Platform.
"Limit Increase" or "Usage-Limit Upgrade" — refers to a paid Platform Feature that permanently increases a Service Provider’s internal account limits, such as additional Service Pages, additional Branch/Location Profiles, or additional gallery image capacity.
"Platform Credits" — means prepaid, non-transferable internal usage units issued and accepted only by ServiceOrca. Platform Credits may only be used for eligible ServiceOrca Platform Features, such as Limit Increases, additional Service Pages, additional Branch/Location Profiles, gallery image capacity, page-management tools, SEO-related tools, and Sponsored Results or Sponsored Placement features where available.
"Credit Balance" — refers to the internal balance of Platform Credits associated with a Service Provider’s Account. A Credit Balance is not a bank account, stored-value account, e-money account, gift card, voucher, financial account, or payment account.
"Platform Features" — refers to paid or free functionality available inside ServiceOrca, including Business Pages, Service Pages, Branch/Location Profiles, gallery image capacity, page-management tools, SEO-related tools, Limit Increases, Platform Credits, Sponsored Results, and Sponsored Placement features.
"Sponsored Results" or "Sponsored Placement" — refers to optional paid display placement features that may show a Service Provider’s Business Page, Service Page, or other eligible profile content in clearly labeled sponsored, featured, promoted, or advertising areas of the ServiceOrca Platform. Sponsored Results are display placements only and do not guarantee leads, customers, sales, bookings, calls, messages, clicks, views, reviews, engagement, search-engine ranking, AI chatbot ranking, organic ranking improvement, or any specific business result.
"Third-Party Services" — refers to any services, work, communications, agreements, payments, transactions, or arrangements conducted between a User and a Service Provider entirely outside the Platform.
"Content" — refers to all text, images, photographs, videos, data, descriptions, contact details, reviews, ratings, business information, service information, and other materials submitted to, displayed on, or published through the Platform.

2. ACCEPTANCE OF TERMS

By accessing, registering on, or using the Platform in any way, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

We reserve the right to amend these Terms at any time. Material changes will be communicated by updating the "Last Updated" date and, where appropriate, by direct notification to registered Service Providers. Continued use of the Platform following any change constitutes acceptance of the revised Terms.

3. ELIGIBILITY

You must be at least 18 years old to register an Account or use any paid Platform Features. By registering or using paid Platform Features, you represent and warrant that:

You are at least 18 years of age;
You have full legal capacity to enter into these Terms;
If registering on behalf of a business or organization, you have authority to bind that entity to these Terms;
All information you provide is accurate, current, and complete;
Your use of the Platform complies with all applicable laws, regulations, and professional obligations.

4. NATURE OF THE PLATFORM — CRITICAL LIMITATIONS

4.1 Service Discovery and Digital Presence Platform

ServiceOrca allows Service Providers to create and manage their digital business presence. The Platform may allow Service Providers to create Business Pages, Service Pages, Branch/Location Profiles, gallery images, public contact information, service descriptions, and related Content.

ServiceOrca provides Included Free Limits to every Service Provider. Service Providers may optionally purchase Limit Increases if their business needs more capacity than the included free limits.

ServiceOrca may also offer optional Sponsored Results or Sponsored Placement features. Sponsored Results are paid display placements within ServiceOrca. They are intended to give Service Providers an optional way to increase the visibility of their own ServiceOrca pages inside the Platform.

Sponsored Results may appear above, beside, between, or near organic results, category pages, location pages, service pages, search results, or other areas of the Platform. Where required or appropriate, Sponsored Results will be visually labeled or distinguished from organic results.

ServiceOrca is not, and shall under no circumstances be construed as:

A marketplace, booking agent, broker, or transaction intermediary;
A payment facilitator, payment intermediary, escrow provider, or money transmitter;
A party to any agreement, contract, communication, payment, or arrangement between a Service Provider and a User;
An employer, contractor, partner, representative, or agent of any Service Provider;
A guarantor, insurer, or underwriter of any service offered by a Service Provider;
A provider of the Third-Party Services listed or described by Service Providers;
A seller or reseller of any Third-Party Services offered by Service Providers.

4.2 No Verification of Service Providers

ServiceOrca does not verify, screen, vet, background-check, license-check, or otherwise validate the identity, qualifications, credentials, insurance, legal compliance, or suitability of any Service Provider.

The presence of a Business Page, Service Page, Branch/Location Profile, Sponsored Result, review, rating, or any other Content on the Platform does not constitute any endorsement, recommendation, certification, approval, guarantee, or warranty by ServiceOrca.

Users are solely responsible for conducting their own due diligence before contacting, hiring, paying, or engaging any Service Provider.

4.3 No Guarantee of Quality, Safety, Legality, or Results

ServiceOrca makes no guarantee, representation, or warranty whatsoever — express or implied — regarding the quality, standard, safety, legality, fitness for purpose, timeliness, accuracy, pricing, availability, or any other characteristic of any Third-Party Service offered or provided by a Service Provider.

ServiceOrca also does not guarantee any business outcome, including leads, customers, sales, bookings, calls, messages, clicks, views, reviews, engagement, ranking improvement, search-engine ranking, AI chatbot ranking, organic visibility, or any specific commercial result.

4.4 No Commissions or Transaction Involvement

ServiceOrca does not charge commissions, take a percentage of any transaction, process payments between Service Providers and Users, collect money on behalf of Service Providers, or handle refunds for Third-Party Services.

Any financial transaction for Third-Party Services occurs exclusively and directly between the Service Provider and the User, with no involvement from ServiceOrca.

4.5 No Lead Selling

ServiceOrca does not sell leads, charge per inquiry, charge per message, charge per contact, or require Users or Service Providers to pay for direct communication. Users may contact Service Providers using the public contact information provided by the Service Provider, where available.

4.6 No Fake Traffic or Artificial Engagement

ServiceOrca does not sell fake traffic, artificial engagement, fake reviews, followers, likes, bot visits, guaranteed inquiries, guaranteed customers, or guaranteed business outcomes.

4.7 No Control Over Service Providers or Users

ServiceOrca exercises no control over the conduct, actions, omissions, representations, communications, pricing, availability, or performance of any Service Provider or User. ServiceOrca is not responsible for and does not supervise any Third-Party Services described in any Business Page, Service Page, Branch/Location Profile, review, rating, Sponsored Result, or other Content.

5. ACCOUNTS AND REGISTRATION

5.1 Service Provider Accounts

Service Providers must register an Account to create and manage Business Pages, Service Pages, Branch/Location Profiles, gallery images, and access eligible Platform Features. Users may browse public pages without registration, although certain features may require registration.

5.2 Included Free Limits

Every Service Provider Account includes free account capacity. Unless otherwise stated on the Platform, the Included Free Limits are:

Up to 4 Service Pages;
Up to 1 Branch/Location Profile;
Up to 20 gallery images.

ServiceOrca may update, expand, or modify the Included Free Limits over time. Any changes will be displayed on the Platform or communicated where appropriate. Changes to Included Free Limits do not create any entitlement to refunds, credits, or compensation.

5.3 Registration Requirements

When registering as a Service Provider, you must provide accurate and complete information, including:

Full legal business name and trading name, if different;
Valid business address and contact information;
Accurate and complete descriptions of your business and services;
Correct categorization of services offered;
Any other information requested during the registration process.

You agree to keep all Account information accurate and up to date. ServiceOrca reserves the right to suspend, restrict, or remove Accounts or Content containing inaccurate, misleading, fraudulent, unlawful, or outdated information.

5.4 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your Account. You must notify ServiceOrca immediately at [email protected] upon becoming aware of any unauthorized access. ServiceOrca shall not be liable for any loss or damage resulting from your failure to protect your credentials.

5.5 One Account Per Entity

Each business or individual may maintain only one active Service Provider Account unless explicitly authorized otherwise by ServiceOrca in writing.

6. PLATFORM CREDITS, LIMIT INCREASES, AND PAID PLATFORM FEATURES

6.1 Platform Credit System

ServiceOrca may operate a prepaid Platform Credit system. Service Providers may purchase Platform Credits through the Platform. Purchased Platform Credits are added to the Service Provider’s Credit Balance and may be used only for eligible ServiceOrca Platform Features.

ServiceOrca may also offer direct purchases of specific Platform Features, Limit Increases, Sponsored Results, Sponsored Placement, or other paid functionality without requiring Platform Credits.

6.2 Current and Eligible Use of Platform Credits

Platform Credits may only be used for eligible ServiceOrca Platform Features. Eligible uses may include:

Permanent Limit Increases;
Additional Service Pages;
Additional Branch/Location Profiles;
Additional gallery image capacity;
Internal page-management tools;
SEO-related tools made available within the Platform;
Sponsored Results or Sponsored Placement features, where available.

At the current stage of the Platform, Platform Credits may be used primarily for permanent Limit Increases, including additional Service Pages, additional Branch/Location Profiles, and additional gallery image capacity. Sponsored Results and Sponsored Placement features may be introduced or made available separately, subject to availability and any additional rules displayed on the Platform.

Platform Credits cannot be used to pay for Third-Party Services, cannot be transferred to another Service Provider, cannot be used outside the Platform, and cannot be exchanged for cash or monetary value.

6.3 Sponsored Results and Sponsored Placement

ServiceOrca may offer optional paid Sponsored Results or Sponsored Placement features to Service Providers. These features may allow a Service Provider’s Business Page, Service Page, or other eligible profile content to appear in clearly labeled sponsored, featured, promoted, or advertising areas of the ServiceOrca Platform.

Sponsored Results are paid display placements within ServiceOrca. They are intended to give Service Providers an optional way to increase the visibility of their own ServiceOrca pages inside the Platform. Sponsored Results do not change the nature of ServiceOrca as a service discovery and digital presence platform.

Sponsored Results do not guarantee leads, customers, sales, bookings, calls, messages, clicks, views, reviews, engagement, search-engine ranking, AI chatbot ranking, organic ranking improvement, or any specific business result.

ServiceOrca does not sell fake traffic, artificial engagement, fake reviews, followers, likes, bot visits, guaranteed inquiries, guaranteed customers, or guaranteed business outcomes. Sponsored Results are display placements only and should not be interpreted as a promise of performance.

Sponsored Results may be subject to availability, pricing, duration, category limitations, location limitations, placement limitations, budget limits, eligibility requirements, moderation rules, and other Platform rules displayed at the time of purchase or activation.

ServiceOrca reserves the right to approve, reject, suspend, remove, modify, or limit any Sponsored Result or Sponsored Placement at any time if we determine that it violates these Terms, applicable law, payment processor requirements, card-network rules, Platform policies, or the integrity of the Platform.

6.4 Nature of Platform Credits

You acknowledge and agree that Platform Credits:

Are prepaid, non-transferable internal usage units issued and accepted only by ServiceOrca;
May only be used for eligible ServiceOrca Platform Features;
Are not money, currency, electronic money, securities, financial instruments, gift cards, vouchers, or general stored-value products;
Do not represent a deposit account, bank account, payment account, wallet account, or claim for cash;
Cannot be withdrawn, redeemed, exchanged, or converted into fiat currency or any monetary equivalent;
Cannot be transferred, gifted, sold, shared, assigned, or resold to any other Account, person, or third party;
Cannot be used outside ServiceOrca;
Cannot be used to purchase or pay for any Third-Party Services;
Do not accrue interest;
May expire if your Account remains inactive for a period exceeding 24 consecutive months, as notified to you in advance, unless otherwise required by applicable law;
Are non-refundable except as expressly stated in these Terms or as required by applicable law.

6.5 Payment Processing

Payments for Platform Credits, Limit Increases, Sponsored Results, Sponsored Placement features, and other paid Platform Features may be processed through Stripe, Inc. or another authorized third-party payment processor. By making a payment, you agree to comply with the applicable payment processor’s terms of service and privacy policy.

ServiceOrca does not store your full card details or raw payment information. Payments are denominated in the currency displayed at checkout. ServiceOrca is not responsible for exchange rate fluctuations, banking fees, foreign transaction fees, or other charges imposed by your financial institution.

6.6 Refund Policy

Payments for Platform Credits, Limit Increases, Sponsored Results, Sponsored Placement features, and other paid Platform Features are final and non-refundable, except where required by applicable law, required by card-network rules, required by the applicable payment processor, or where ServiceOrca determines that a refund or credit adjustment is appropriate due to a duplicate charge, technical error, fraud, unauthorized transaction, or other exceptional circumstance.

If you believe that an incorrect charge occurred, you must notify ServiceOrca in writing at [email protected] within 14 days of the transaction. ServiceOrca will review the issue and may, at its discretion, issue a refund, partial refund, or Platform Credit adjustment.

ServiceOrca advises Service Providers to purchase only the amount of Platform Credits or paid Platform Features they reasonably expect to use.

6.7 No Automatic Renewal Unless Expressly Authorized

Unless ServiceOrca expressly offers a subscription or recurring billing plan and you affirmatively authorize recurring charges, ServiceOrca will not charge your payment method automatically on a recurring basis. Each one-time purchase must be initiated and authorized by the Service Provider.

6.8 Pricing Changes

ServiceOrca reserves the right to change the pricing, availability, and structure of Platform Credits, Limit Increases, Sponsored Results, Sponsored Placement features, and other paid Platform Features. Changes will be displayed on the Platform or otherwise communicated where appropriate.

Pricing changes will not retroactively change the amount of Platform Credits already held in your Credit Balance, unless required by law or necessary to correct an error.

7. SERVICE PROVIDER OBLIGATIONS

7.1 Accurate Content

Service Providers must ensure that all Business Pages, Service Pages, Branch/Location Profiles, gallery images, contact details, descriptions, pricing information, qualifications, licenses, and other Content are accurate, complete, lawful, and not misleading at all times.

7.2 Compliance with Laws

Service Providers are solely responsible for complying with all applicable laws, regulations, licensing requirements, insurance requirements, tax obligations, professional standards, advertising rules, consumer protection rules, and industry-specific requirements relevant to their business and the services they offer.

ServiceOrca takes no responsibility for any Service Provider’s failure to comply with legal or regulatory obligations.

7.3 Prohibited Content and Conduct

Service Providers may not:

Post false, misleading, deceptive, fraudulent, unlawful, or outdated information;
List services that are illegal, restricted, prohibited, unsafe, or otherwise not permitted under applicable law;
Claim qualifications, licenses, insurance, certifications, awards, or affiliations they do not hold;
Manipulate, solicit, purchase, fabricate, or incentivize reviews or ratings in any way;
Engage in discriminatory, harassing, threatening, abusive, or harmful conduct toward Users or other Service Providers;
Use the Platform to send unsolicited commercial messages, spam, or unlawful marketing communications;
Attempt to circumvent, reverse-engineer, scrape, overload, interfere with, or compromise the Platform’s systems, security, ranking systems, or functionality;
Create multiple Accounts for the same entity without authorization;
Use Platform Credits, Platform Features, Limit Increases, Sponsored Results, or Sponsored Placement features in a deceptive, abusive, unlawful, or misleading manner;
Use the Platform to sell fake traffic, artificial engagement, fake reviews, fake inquiries, or any prohibited service;
Infringe upon the intellectual property, privacy, publicity, contractual, or other rights of ServiceOrca or any third party.

7.4 Responsibility for Third-Party Services

Service Providers are solely and exclusively responsible for the quality, safety, legality, delivery, pricing, availability, communication, and all other aspects of the Third-Party Services they advertise, describe, offer, or provide. ServiceOrca has no role in and accepts no responsibility for any Third-Party Service.

8. USER OBLIGATIONS

8.1 Independent Verification

Users acknowledge that ServiceOrca does not vet or verify Service Providers. Users must independently verify a Service Provider’s identity, credentials, qualifications, licenses, insurance, pricing, suitability, and legal compliance before contacting, hiring, paying, or engaging that Service Provider.

8.2 Reviews and Ratings

Users who submit reviews must ensure their reviews are:

Based on genuine, first-hand experience with the relevant Service Provider;
Honest, factual, and not defamatory;
Free from offensive, abusive, discriminatory, threatening, or unlawful language;
Not submitted in exchange for money, discounts, gifts, benefits, or other incentives;
Not fake, manipulated, automated, or submitted on behalf of another person.

ServiceOrca reserves the right to remove, restrict, or moderate any review that violates these requirements or that ServiceOrca otherwise determines may be unlawful, misleading, abusive, or inappropriate.

8.3 Prohibited User Conduct

Users may not:

Post false, malicious, misleading, or defamatory reviews;
Use the Platform for any unlawful, harmful, abusive, or deceptive purpose;
Attempt to scrape, harvest, copy, or extract data from the Platform without authorization;
Interfere with the proper functioning, security, availability, or integrity of the Platform;
Impersonate any person or entity or misrepresent their identity or affiliation.

9. DISPUTES BETWEEN USERS AND SERVICE PROVIDERS

9.1 No Involvement by ServiceOrca

Any dispute, claim, complaint, loss, damage, liability, injury, payment issue, or disagreement arising from or relating to a Third-Party Service — including disputes over quality, delivery, pricing, safety, legality, performance, injury, property damage, refunds, or breach of contract — is strictly and exclusively a matter between the User and the Service Provider concerned.

ServiceOrca will not:

Mediate, arbitrate, adjudicate, or resolve disputes between Users and Service Providers;
Collect or refund payments for Third-Party Services;
Compensate any party for losses arising from Third-Party Services;
Intervene in or take sides in any such dispute;
Act as a witness, guarantor, insurer, or escalation point for disputes relating to Third-Party Services.

9.2 User Recourse

Users seeking recourse for issues with a Third-Party Service should address their concerns directly with the Service Provider, seek independent legal advice, contact relevant consumer protection authorities, or use any dispute resolution mechanisms available under applicable law.

ServiceOrca may, at its discretion and without obligation, suspend or remove Content or Accounts if it receives credible evidence of unlawful, fraudulent, harmful, or persistently abusive conduct. Such action does not constitute involvement in any individual dispute or acceptance of responsibility for any Third-Party Service.

10. CONTENT AND INTELLECTUAL PROPERTY

10.1 Platform Content

All content on the Platform owned by ServiceOrca — including text, graphics, logos, images, software, design elements, source code, databases, workflows, user interface elements, and Platform structure — is the intellectual property of ServiceOrca, LLC or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, reverse-engineer, copy, scrape, create derivative works from, or otherwise exploit Platform content without express prior written permission from ServiceOrca.

10.2 Service Provider Content

By submitting Content to the Platform, including Business Page information, Service Page information, Branch/Location Profile information, images, descriptions, logos, contact details, and other materials, you grant ServiceOrca a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, host, store, display, reproduce, distribute, modify, adapt, and publish that Content solely for the purpose of operating, improving, displaying, and promoting the Platform and your presence on the Platform.

You represent and warrant that you own or have the necessary rights to submit the Content and grant this license, and that your Content does not infringe or violate any third-party rights, laws, regulations, or contractual obligations.

10.3 Accuracy and Legality of Content

You are solely responsible for the accuracy, legality, appropriateness, and completeness of all Content you submit. ServiceOrca does not verify the accuracy, completeness, or legality of any Service Provider Content.

10.4 Removal or Restriction of Content

ServiceOrca reserves the right to remove, edit, restrict, suspend, or disable any Content at any time, with or without notice, for any reason, including Content that violates these Terms, applicable law, payment processor requirements, third-party rights, or ServiceOrca’s internal policies.

11. PRIVACY AND DATA PROTECTION

ServiceOrca collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you acknowledge the collection and processing of personal data as described in the Privacy Policy.

ServiceOrca aims to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable. Service Providers are responsible for ensuring that any personal data they submit to the Platform has been collected and provided lawfully.

12. FEES, TAXES, AND FINANCIAL RESPONSIBILITY

Service Providers are solely responsible for determining and fulfilling all tax obligations arising from their use of the Platform and from the Third-Party Services they provide, including VAT, sales tax, income tax, business taxes, and any other applicable levies.

ServiceOrca does not provide tax, legal, accounting, or financial advice and accepts no liability for any Service Provider’s tax obligations.

Platform fees, Platform Credits, Limit Increases, Sponsored Results, Sponsored Placement features, and other paid Platform Features are exclusive of any applicable taxes unless stated otherwise at checkout.

13. SUSPENSION AND TERMINATION

13.1 Termination by You

You may close your Account at any time by contacting ServiceOrca at [email protected]. Upon Account closure, your right to access and use the Account will cease.

Any remaining Platform Credits may be forfeited and non-refundable, except where a refund is required by applicable law, required by card-network rules, required by the applicable payment processor, or approved by ServiceOrca in accordance with these Terms.

13.2 Termination or Suspension by ServiceOrca

ServiceOrca reserves the right to suspend, restrict, or permanently terminate your Account, Business Page, Service Pages, Branch/Location Profiles, Content, access to Platform Features, Sponsored Results, Sponsored Placement features, or use of Platform Credits at any time, with or without notice, for any reason, including but not limited to:

Breach of any provision of these Terms;
Providing false, misleading, inaccurate, fraudulent, or unlawful information;
Engaging in illegal, harmful, abusive, deceptive, or high-risk conduct;
Activity that poses legal, regulatory, payment, chargeback, security, reputational, or operational risk to ServiceOrca, Stripe, another payment processor, Users, Service Providers, or the Platform;
Violation of payment processor requirements, card-network rules, or applicable law;
Extended periods of Account inactivity.

13.3 Effect of Termination

Upon termination, your right to access the Platform and use your Account ceases immediately. ServiceOrca may retain certain Account information as required by applicable law, for fraud prevention, for dispute handling, for payment records, or for legitimate business purposes.

Clauses that by their nature should survive termination, including Sections 4, 6, 9, 10, 12, 14, 15, 16, 18, and 19, shall continue to apply.

14. DISCLAIMERS

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVICEORCA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT;
ANY WARRANTY THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR HARMFUL COMPONENTS;
ANY WARRANTY AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, LEGALITY, OR AVAILABILITY OF ANY CONTENT ON THE PLATFORM;
ANY WARRANTY REGARDING THE QUALITY, SAFETY, LEGALITY, SUITABILITY, PERFORMANCE, OR AVAILABILITY OF ANY SERVICE PROVIDER OR THIRD-PARTY SERVICE;
ANY WARRANTY THAT PLATFORM FEATURES, LIMIT INCREASES, PLATFORM CREDITS, SPONSORED RESULTS, OR SPONSORED PLACEMENT FEATURES WILL PRODUCE ANY PARTICULAR RESULT, INCLUDING LEADS, CUSTOMERS, SALES, BOOKINGS, CALLS, MESSAGES, CLICKS, VIEWS, REVIEWS, ENGAGEMENT, RANKING IMPROVEMENT, OR BUSINESS OUTCOMES.

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVICEORCA AND ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO:

LOSS OF REVENUE, PROFIT, BUSINESS, DATA, GOODWILL, OR ANTICIPATED SAVINGS;
DAMAGE, INJURY, LOSS, OR LIABILITY ARISING FROM ANY THIRD-PARTY SERVICE;
LOSS ARISING FROM RELIANCE ON ANY BUSINESS PAGE, SERVICE PAGE, REVIEW, CONTACT INFORMATION, SPONSORED RESULT, OR OTHER CONTENT ON THE PLATFORM;
ANY CLAIM ARISING FROM A DISPUTE BETWEEN A USER AND A SERVICE PROVIDER;
ANY LOSS ARISING FROM PLATFORM AVAILABILITY, SUSPENSION, TERMINATION, OR REMOVAL OF CONTENT;
ANY FAILURE OF PLATFORM CREDITS, LIMIT INCREASES, PLATFORM FEATURES, SPONSORED RESULTS, OR SPONSORED PLACEMENT FEATURES TO PRODUCE ANY PARTICULAR RESULT.

To the maximum extent permitted by applicable law, ServiceOrca’s total aggregate liability to you for all claims arising from or relating to the Platform or these Terms shall not exceed the total amount you paid to ServiceOrca for Platform Credits, Limit Increases, Sponsored Results, Sponsored Placement features, or other paid Platform Features in the twelve (12) months preceding the event giving rise to the claim, or USD $100, whichever is greater.

Some jurisdictions do not permit the exclusion or limitation of certain warranties or liabilities. To the extent such exclusions or limitations are not permitted under applicable law, they shall apply to the fullest extent permitted.

16. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless ServiceOrca, LLC and its affiliates, members, managers, officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or relating to:

Your use of or access to the Platform;
Your Account, Business Page, Service Pages, Branch/Location Profiles, reviews, ratings, Sponsored Results, Sponsored Placement features, or any Content you submit to the Platform;
Any Third-Party Service you advertise, offer, provide, or discuss with a User;
Any dispute, transaction, communication, injury, loss, or claim involving you and another User or Service Provider;
Your breach of any provision of these Terms;
Your violation of any applicable law, regulation, professional obligation, payment processor rule, or card-network rule;
Your violation of any rights of any third party, including intellectual property, privacy, publicity, consumer protection, or contractual rights.

17. LINKS TO THIRD-PARTY WEBSITES

The Platform may contain links to third-party websites or resources. Such links are provided for convenience only. ServiceOrca does not endorse and is not responsible for the content, products, services, accuracy, security, availability, or practices of any linked third-party site. Accessing third-party sites is entirely at your own risk and subject to those sites’ own terms and policies.

18. GOVERNING LAW AND JURISDICTION

18.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles.

18.2 Jurisdiction

Any legal action or proceeding arising under or in connection with these Terms shall be brought exclusively in the state or federal courts located in the State of Delaware, USA. You irrevocably consent to the personal jurisdiction of such courts.

18.3 Informal Resolution

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute informally by contacting ServiceOrca at [email protected] and allowing 30 days to seek a good-faith resolution.

19. GENERAL PROVISIONS

19.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms displayed at checkout or within the Platform for specific Platform Features, constitute the entire agreement between you and ServiceOrca, LLC with respect to the Platform and supersede all prior agreements and understandings.

19.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

19.3 No Waiver

ServiceOrca’s failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

19.4 Assignment

You may not assign or transfer any rights or obligations under these Terms without ServiceOrca’s prior written consent. ServiceOrca may assign these Terms or any rights hereunder without restriction, including in connection with a merger, acquisition, restructuring, sale of assets, or transfer of business operations.

19.5 Force Majeure

ServiceOrca shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, labor disputes, government actions, power failures, internet outages, cyberattacks, payment processor outages, hosting provider outages, or failures of third-party service providers.

19.6 Language

These Terms are written in English. In the event of any conflict between a translated version and the English version, the English version shall prevail.

20. CONTACT INFORMATION

For questions, concerns, or notices relating to these Terms, please contact us:

ServiceOrca, LLC
651 N Broad St, Middletown, Delaware, USA
Email: [email protected]
WhatsApp: +44 74 1151 9320

By using ServiceOrca, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.