PRIVACY POLICY

Last Updated: May 25, 2025

ServiceOrca LLC ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform (the "Service").

1. COMPANY INFORMATION

ServiceOrca LLC
Delaware, USA
Wilmington

Contact Information:
Email: [email protected]
Phone: +44 74 1151 9320

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

For All Users:

• Email address
• Full name
• Password (encrypted)

For Service Providers (Additional Information):

• Company name or individual professional name (for public display)
• Business contact information (phone, email for public display)
• Service addresses and locations
• Service descriptions, titles, and pricing
• Professional photos and service images
• Business hours and availability
• Professional licenses and certifications (where applicable)

2.2 Information Collected Automatically

Cookies and Login Information:

• We use cookies to store login credentials and maintain your session
• Website usage analytics through Google Analytics

Location Information:

• We may request your approximate current location to show nearby services
• Location sharing is optional - you can manually select your location on our map instead
• We do not collect precise device location without your consent

2.3 Third-Party Authentication

When you sign in using Google or Apple:

• We receive basic profile information (name, email) from these services
• We do not access additional data from your Google or Apple accounts
• Your use of these services is subject to their respective privacy policies

3. HOW WE USE YOUR INFORMATION

We use your information to:

Platform Functionality:

• Create and manage your account
• Display Service Provider information to Users
• Enable location-based service discovery
• Facilitate direct communication between Users and Service Providers
• Process promotional and upgrade service purchases

Communications:

• Send account-related notifications
• Notify about reviews and ratings
• Send promotional service confirmations
• Occasional marketing communications (with opt-out option)

Analytics and Improvement:

• Analyze platform usage through Google Analytics
• Improve our services and user experience
• Monitor platform performance and security

4. HOW WE SHARE YOUR INFORMATION

4.1 Public Information

Service Provider Information: The following Service Provider information is publicly visible on our platform:

• Company/professional name
• Service descriptions and pricing
• Contact information
• Business addresses
• Photos and service images
• Business hours
• Reviews and ratings

User Information:

• User names are visible on reviews they post
• Other User information remains private

4.2 Third-Party Services

We share limited information with trusted service providers:

Google Services:

• Google Analytics (anonymized usage data)
• Google Maps (for location services)
• Google Sign-In (authentication only)

Apple Services:

• Apple Sign-In (authentication only)

Email Service Providers:

• Email addresses for sending notifications and marketing communications

Cloud Hosting:

• DigitalOcean (secure data hosting)

We do not:

• Sell your personal information to third parties
• Share your information for third-party marketing purposes
• Provide your information to data brokers

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure hosting infrastructure
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. YOUR PRIVACY RIGHTS

6.1 General Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Opt-out of marketing communications
• Withdraw consent for location services

6.2 GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights under GDPR:

• Right to Portability: Request a copy of your data in a portable format
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Object: Object to processing based on legitimate interests
• Right to Lodge Complaints: File complaints with supervisory authorities

6.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under CCPA:

• Right to Know: Request disclosure of personal information collected, used, or shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Not to be discriminated against for exercising privacy rights

7. MARKETING COMMUNICATIONS

7.1 Email Communications

We may send you:

• Account notifications and service updates
• Review and rating notifications
• Promotional service confirmations
• Occasional marketing emails about platform features

7.2 Opt-Out Options

You can opt-out of marketing communications by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at [email protected]
• Updating your account preferences

Note: You cannot opt-out of essential service communications related to your account.

8. DATA RETENTION

8.1 Account Deletion

When you delete your account:

• We immediately delete your personal information
• Public content (such as reviews) may be anonymized rather than deleted to maintain platform integrity
• Some information may be retained temporarily for legal or security purposes

8.2 Retention Period

We retain personal information only as long as necessary for:

• Providing our services
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

9. COOKIES AND TRACKING

9.1 Types of Cookies We Use

Essential Cookies:

• Login session management
• Account authentication
• Platform functionality

Analytics Cookies:

• Google Analytics for usage statistics
• Performance monitoring

9.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

10. CHILDREN'S PRIVACY

Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our platform
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. THIRD-PARTY LINKS

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Phone: +44 74 1151 9320
Address: ServiceOrca LLC, Wilmington, Delaware, USA

For GDPR-related inquiries, please include "GDPR Request" in your email subject line.
For CCPA-related inquiries, please include "CCPA Request" in your email subject line.

15. LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal information based on the following legal grounds:

• Consent: When you provide explicit consent for specific purposes
• Contract: To perform our contract with you and provide our services
• Legitimate Interests: For analytics, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing.