ServiceOrca is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, and protect your personal information.

For Business Owners: Information Collection and Use

1. Account Creation Data: Upon registering a business account on ServiceOrca, we collect essential information to facilitate your use of our services. This includes, but is not limited to, your name, email address, phone number, business name, operating hours, legal documentation, photographs, and other pertinent details relevant to your engagement on our platform.
2. Confidential Credentials: Your name, email, and password are treated with the utmost confidentiality. These details are securely stored in our database and are primarily used for verifying your registration, facilitating log-in procedures, and processing your requests. We assure you that this information is not disclosed to any external parties.
3. Public Business Information: Information such as your business name, operating hours, service location, and image gallery is stored in our database and is prominently displayed on both our website and mobile applications. This public display is intended to promote your business and services to potential clients. We ensure that this information is accessible to users to enhance the visibility and reach of your business offerings. 

For Users: Information Collection and Use

1. Information We Collect: We collect information from you when you create an account. This information may include your name, email address, phone number.

2. We use your personal information to provide you with ServiceOrca's services, such as book appointments, leave reviews, find closest service provider.

3. Location Data Usage: Our mobile application requires the temporary use of precise location information. This data is exclusively utilized in real-time to retrieve and display nearby service providers relevant to your current location. We prioritize your privacy; hence, no location information is stored or retained post the real-time retrieval process, ensuring your data remains confidential and is used solely for the intended purpose at that moment.

4. Sharing of Information: We uphold a strict policy of not selling, trading, or renting your personal information to unrelated third parties. However, in the course of facilitating our services on ServiceOrca, there are specific instances where we may share your personal information:

   1. Service Provider Interaction: When you book an appointment through our platform, we may share your name and contact information with the service provider to ensure a seamless communication process.
   2. Public Reviews: If you choose to leave a review on our platform, please be aware that your name will be displayed publicly alongside your review. We respect your privacy in this regard; the name displayed does not necessarily have to be your real, full name. You have the freedom to choose any name, be it your first name, last name, or a pseudonym, under which your review will be published.

5. Cookies and Other Technologies We may use cookies or other technologies to collect information about your use of ServiceOrca, such as your IP address, browser type, and operating system. These technologies help us improve ServiceOrca and provide a better user experience.

6. Data Security We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee the security of your personal information, and you use ServiceOrca at your own risk.

7. Children's Privacy ServiceOrca is not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18.

8. Your Rights You have the right to access, modify, or delete your personal information at any time by logging into your ServiceOrca account. You may also contact us at [email protected] to request that we delete your personal information.

9. Changes to this Privacy Policy We may update this Privacy Policy from time to time. We will post any changes on this page, and we encourage you to review this Privacy Policy regularly.

10. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

Last Updated: 08.12.2023 (format: DD.MM.YYYY)